FREQUENTLY ASKED QUESTIONS
Yes, all our products are identical to those published within the website. You will receive the product exactly as advertised.
The sales receipt will be available within the user area. We will always add a tax receipt inside the boxes.
Our refund policy is tied to the condition of the product upon delivery. We will receive the photo from the courier upon delivery.
To activate the refund policy we need a photo of the package as soon as it is opened to note any damage. If the package is indeed broken or with issues, we will refund the monetary portion related to the broken product in question.
Our products are updated daily to maintain a high quality standard at all times. In the case of an out-of-stock product, it means that such product is no longer produced and will be removed in the short
For Italy, it need 24/48h.
For Europe: from 48H to 72H.
For USA: 10 to 20 Days.